All payments made towards Bakeroof subscription plans (including Starter, Advance, and custom tiers across 1-month, 6-month, or 12-month billing periods) are final and non-refundable once payment has been completed. We encourage all bakery owners to review our feature list, view interactive live storefront demos, or contact our support team with any questions before completing payment.
1Scope & Applicability
This Refund & Cancellation Policy governs all transactions, subscriptions, and renewal fees processed via bakeroof.com and its authorized payment partner (Razorpay). By purchasing or renewing a subscription, you explicitly confirm that you have read, understood, and agreed to this policy without reservation.
2Why There Are No Refunds After Payment
Bakeroof provides digital software-as-a-service (SaaS) products where service delivery is instantaneous upon successful payment verification. Specifically:
Your dedicated bakery subdomain (your-bakery.bakeroof.com), cloud storage, and database instances are created and provisioned immediately upon payment.
Subscribers gain immediate, unrestricted access to 1,000+ proprietary cake designs, high-resolution media, and custom menu builder tools that cannot be revoked once accessed.
Unlike traditional aggregators that charge 20%–30% per order, Bakeroof charges zero commissions. Platform maintenance costs are strictly sustained via fixed subscription fees.
Third-party cloud computing, SSL certificates, and content delivery network (CDN) bandwidth costs are committed on our end the moment your bakery storefront goes live.
Therefore, we do not offer pro-rated refunds, partial refunds, or money-back guarantees for any active or past billing periods.
3Subscription Cancellations & Auto-Renewal
While payments for current billing periods cannot be refunded, you have total control over future renewals:
- Cancel Anytime: You may cancel or turn off auto-renewal for your subscription at any time prior to the expiration of your current billing cycle via your Bakery Dashboard or by contacting customer support.
- Active Until Expiry: Following a cancellation, your digital storefront and dashboard access will remain fully functional until the end of your paid billing period.
- No Prorated Credits: Cancellations made mid-cycle do not qualify for prorated refunds or credits for the unused remaining days of the cycle.
4Technical Duplicate Payment Exceptions
The only circumstance in which a refund may be granted is a verified technical gateway anomaly resulting in a duplicate charge:
If your bank account or card is charged twice for the exact same order or subscription transaction due to a network glitch or gateway timeout:
- Please notify us at contact@bakeroof.com with both Razorpay Payment IDs and transaction timestamps within 48 hours of the incident.
- Upon verification with Razorpay, the duplicate charge will be refunded back to your original source of payment within 5 to 7 business days.
5Chargebacks & Payment Disputes
Initiating a chargeback or payment dispute with your bank without first contacting Bakeroof support is considered a violation of our Terms of Service. In such cases, the associated bakery storefront, domain routing, and merchant account will be suspended immediately pending the outcome of the dispute. Bakeroof reserves the right to provide complete delivery logs, IP logs, and system provisioning timestamps to the acquiring financial institution.
6Questions & Billing Assistance
If you have any questions regarding plan pricing, features, or billing before making a payment, our support team is happy to assist you: